Return & Refund Policy

Return & Refund Policy

At Solabronix™, your satisfaction is important to us. We want you to feel confident when purchasing our smart workspace products. This Return & Refund Policy explains the conditions, process, and guidelines for returns, replacements, and refunds.

1. Return Period & Requirements

We offer a 30-day return window after your order has been delivered.

To qualify for a return, the item must meet the following requirements:

  • The product must be in its original condition

  • The item must be unused and free from damage caused after delivery

  • All original packaging, accessories, and included materials should be returned

  • Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

To begin a return request, please contact our customer service team:

Email:
service@solabronix.com

Please include:

  • Your order number

  • Reason for the return

  • Photos or additional details if there is an issue with the product

Once your request is reviewed and approved, we will provide return instructions and any required shipping details.

Important:
Please do not send items back before receiving return approval from Solabronix™. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Orders

Please check your order carefully after delivery.

If your item arrives damaged, has a manufacturing issue, or you receive the wrong product, contact us as soon as possible. Our team will review the situation and work with you to provide an appropriate solution.

For faster assistance, please provide:

  • Order information

  • Photos of the item and packaging

  • A description of the issue

4. Items Not Eligible for Return

Certain products may not qualify for returns, including:

  • Customized or personalized items

  • Products that have been used or altered

  • Items without original packaging or accessories

  • Clearance or final sale products

  • Gift cards

  • Shipping fees paid during the original order

If you are uncertain whether your item qualifies, please contact our support team before submitting a return request.

5. Exchanges

If you need a different item, the recommended process is:

  1. Request a return for the original product

  2. Wait until the return is approved and completed

  3. Place a new order for the replacement item

This allows us to process your request more efficiently and ensure the correct product is sent.

6. European Union Customers – 14-Day Cancellation Right

For customers located in the European Union, you may have the right to cancel your purchase within 14 days of receiving your order.

To qualify:

  • The product must remain unused

  • The item must include original packaging

  • Proof of purchase must be provided

This right applies according to applicable consumer protection regulations.

7. Refund Process

After we receive and inspect your returned item, we will notify you regarding the refund decision.

If your refund is approved:

  • The payment will be returned to your original payment method

  • Processing may take up to 10 business days

  • Additional time may be required by your bank or payment provider before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us:

Email:
service@solabronix.com

8. Return Instructions

A return authorization from Solabronix™ is required before sending any product back.

Please contact our customer service team first to receive the correct return instructions and shipping details.

Customer Support Email:
service@solabronix.com

Thank you for choosing Solabronix™. We are committed to providing reliable smart workspace products and a smooth customer experience from purchase to support.